For “In-Stock Items” all Packages will ship USPS (United States Postal Service) by PARCEL-POST within 3-10 business days. This does not apply to mattresses, foundations, furniture, special-order items and monogrammed items.
Within the first 24-hour period after purchase, the following policy applies: No cancellation fee will be charged if the order is cancelled by 5:00 EST on the same day the order was placed. Past this time and date a 10% cancellation fee will be deducted from the refund. After the 24-hours period, NO CANCELLATIONS WILL BE ACCEPTED on “mattresses”, “foundations”, “furniture”, “monogrammed”, “special-order items”, “adult and baby bedding” items. All bedding orders for adults, children and baby or any orders with “multi-items” of the same type are deemed a final sale.
WE DO NOT OFFER A RETURN POLICY ON FURNITURE, MATTRESSES, FOUNDATIONS, BEDDING, INCUDING ADULT, CHILD AND BABY, OR SPECIAL ORDERED BEDDING, MONOGRAMMED ITEMS, CLEARANCE OR SALE ITEMS OR SKINCARE. THEY ARE DEEMED A FINAL SALE.
All return shipping costs are the customer’s responsibility. Items that can be returned or exchanged must be received within 10-days of the purchase date. We do not reimburse return shipping costs. A 20% re-stocking fee will be charged for each returned item.
All returns and exchanges must be unused, unwashed and undamaged and in their original packaging and accompanied with the original copy of the sales receipt. Call us at: Tel: 1-908-204-1988 and a Customer Service Representative will assign a (RA) return authorization tag number. Please note, NO returns or exchanges will be accepted without a return authorization tag number.
Orders in the amount of $74.99 and under will be charged a flat shipping charge of $8.95. Orders over $75.00 will ship free except where restrictions apply.
Shipping charges including Mattresses and foundations are as follows:
We offer Free White Glove Delivery Service with purchase of our Organic Nest Eco Clean Mattress Sets in Full, Queen, King and CA King Sizes. Twin and Twin XL size mattress sets will incur a 289.00 delivery charge for curbside delivery, White Glove Delivery Service is offered for an additional charge. All size Mattress only or foundation only will incur a delivery charge of 299.00 for Curbside delivery, White Glove Delivery Service is offered for an additional charge. All Mattress deliveries to rural and city locations may incur additional “delivery” fee and therefore, will not be a free delivery where otherwise free delivery applies.
Organic Nest does our best to offer you an accurate shipping time frame for your item, however, stock changes all day long, we are not responsible for this change and will email you as quickly as we can to make you aware of the situation. Shipping time frames may change due to circumstances out of our control, examples, item could be out of stock, a supplier may commit to a specific time frame and due to issues that may occur their time frame may change, we are not responsible for this change and we will email you to discuss the new shipping time frame.
All furniture and furniture accessories will be charged a delivery charge. After your order is placed, we will contact you within 2-3 business days with the rate for the delivery. If there are any questions about delivery fees, please, contact us at Tel: 1-908-204-1988 prior to placing an order. Our cancellation policy also applies to furniture and furniture accessories. If you want to know the delivery rate before you place your order, please call us at: 1-908-204-1988, because if you do not accept the amount of the delivery fee after the 24-hours by 5:00 pm EST of placing your order (same day of order) the cancellation fee will be applied. We are only available to call you with delivery rates Monday thru Friday 9:00-5:00 EST since the delivery service is closed on weekends. However, the cancellation fee will still apply. Again, if you want to know the rate for a delivery charge please call us before placing your order.
If for any reason other then calling us in regard to damaged merchandise, you refuses a shipment, we do not offer any credits or reimbursements, as stated above we do not except cancellations, which applies to customer’s refusal of delivery of mattresses, furniture, monogrammed items or bedding orders.
Organic Nest does our best to offer you an accurate shipping time frame for your item, however, stock changes all day long, we are not responsible for this change and will email you as quickly as we can to make you aware of the situation. Shipping time frames may change due to circumstances out of our control, examples, item could be out of stock, a supplier may commit to a specific time frame and due to issues that may occur, inclement weather for example their time frame may change, we are not responsible for this change. We will contact you to discuss the new shipping time frame.
Customer must inspect mattress, furniture and furniture accessory deliveries for damages or defects, or for missing product amounts, including inspecting all boxed items. If there is a damage, defect or incorrect quantity we request that you DO NOT sign for the delivery or except delivery and call us immediately at 1-908-204-1988 while the driver is still there, note all defects and damages on the delivery ticket, but do not sign it. Again, do not sign the driver’s delivery ticket if there are any damages, defects or incorrect quantity. If you do not inspect all items including boxed items and follow this procedure we will not have any recourse with our manufacturers, when you sign the delivery ticket, you are signing a legal document, you must report any damages at the time of delivery. So, we request that you inspect all items thoroughly before you sign and accept your delivery. If there is any damage to the box or boxes, describe this on the delivery ticket, be specific, example, box corner crushed, tears, rips, marks, this information is also very important. We are can not be responsible for boxes that are not open at the time of delivery. Concealed damage claims are impossible after the consignee (you) has had possession of the merchandise. Hold all damaged goods and their packaging materials for inspection by manufacturer.
White Glove Delivery Service-Customers are responsible for measuring the space, hallway, doorways to make sure that the Mattress and or Foundation can fit through these spaces so that they can be placed accordingly. Organic Nest will not except returns due to this issue and no refund will be given.
We are not responsible for the color shade of an item displayed on our website as computer screens can portray or distort the “true” color of merchandise.
All custom size measurements for bedding and furniture items including accessories must be submitted by the customer. Customer is required to submit measurements in the Special Message Box at check out on our website or by email. Organic Nest is not responsible for measurements submitted to us by customer, measurements are made as close to sizes submitted as possible.
With summer time and/ or hot temperature comes the challenge of shipping our natural formalized body bars. Other products contain chemicals to stabilize products, our products do not contain any of these ingredients. Please be aware that in hot temperatures body bars may melt and Organic Nest cannot be responsible.
We do our best to create accurate descriptions of products and services, if you have any additional questions about our product descriptions please contact us as we do not accept this as a reason for any return. Organic Nest is not responsible for the color of any item due to the variations of all computer screens. Colors are approximate representations due to the fact that computer screens may portray distorted colors.
Organic Nest reserve the right to refuse, cancel or limit any order placed due to certain circumstances. If a product you purchased is out of stock or product you purchased has been mispriced or due to certain circumstances
Organic Nest's name will appear on your charge card statement.
All Organic Nest’s policies and procedures are applicable. Customer’s payment confirms “I accept” our policies and procedures.
We require that you email us back the following statement along with your full name entered on your email, “I have read and accept Organic Nest’s Policies and Procedures”, (enter your full name). Doing so confirms that you accept our Policies and Procedures. The Policies and Procedures will be attached to your emailed order.
THANK YOU IN ADVANCE FOR YOUR PATRONAGE.