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Organic Nest Policies & Terms

Your payment confirms the following, “I understand that my payment confirms I agree with Organic Nest Policies and Terms”.
All bedding, furniture, mattress orders or any orders with “multi-items” of the same type are deemed a final sale.

Delivery

Bedding

In stock items will ship via USPS (United States Postal Service) by FIRST CLASS within 3-7 business days. 

Furniture, Furniture accessories, Mattresses, Beds and Nursery Sets
Most items will ship via trucker, see delivery options below.

Beds
Twin, Twin XL and Full size beds will ship via UPS or FED EXP
Queen, King and CA King will ship via trucker, see delivery options below.

Toppers
Most will ship via UPS or FED EXP
.

Cancellation Policy

No cancellation fee will be charged if the order is cancelled by 5:00 EST on the same day the order was placed. . All bedding, mattress orders for adults, children and baby or any orders with “multi-items” of the same type are deemed a final sale.

Returns

We do not except returns on Furniture, Mattresses , Foundations, Bedding (including pillows), Multiple Qty Orders, Special Ordered and Custom Orders, Monogrammed items, Body Care or Sale items. As they are deemed a Final sale. Unless item has been deemed defective at time of delivery.

If item is returnable, shipping costs are the customer’s responsibility. Items that can be returned or exchanged must be received within 10-days of the purchase date. We do not reimburse return shipping costs.

All returns and exchanges must be unused, unwashed and undamaged and in their original packaging and accompanied with the original copy of the sales receipt. Contact us at: (t) 1-908-204-1988 and a Customer Service Representative will assign a (RA) return authorization tag number. Please note, NO returns or exchanges will be accepted without a Return Authorization tag number. 

Mattress Policy

All Mattresses and Foundations are made to order and are therefore a Final Sale.

Old Mattress Disposal -Customers responsibility
We do NOT disposal of old mattresses. Truckers will not take the responsibility of putting an old mattress which could be infested with bed bugs onto a truck with new mattresses, therefore taking the chance that the new mattresses could be infested with those bed bugs. I agree, don’t you. Therefore, it is the customer’s responsibility for the disposal of their old mattress and foundations.

Mattress Delivery Fees and Options, including Foundations
View Shipping fees and options in Mattress section on website.

Royal Pedic Mattress Sets -Free Turnkey Delivery Service.


We ship to the United States (adjoining 48 Contiguous United States). International shipping is available, please contact us for details.


All Mattress deliveries to rural and city locations may incur an additional “delivery” fee.  
We do our best to offer you an accurate shipping time frames. However, shipping time frames may change due to circumstances out of our control, example, a supplier may commit to a specific time frame and due to issues that may occur, their time frame my change or bad weather conditions may also change delivery time frames. We ask for your patience and understanding as we cannot be responsible for changes, we will contact you as quickly as possible to make you aware of any changes to the delivery schedule.

Topper Policy

All Toppers are made to order and therefore are a final sale. View delivery fees in Topper Sections.


JR Woodworking Policy

All furniture, furniture accessories, Cribs and Nursery Sets are made to order and therefore a final sale. View delivery fees in JR Sections.


JR Woodworking Delivery options

Most items will ship via trucker, see JR section for delivery options.


JR Woodworking Custom Non Toxic Satin Paint color choice


Non toxic vegan paint is a JR Woodworking proprietory blend. Customer may choose any color from the current Benjamin Moore color palette. Customer accepts responsibility for submitting color choice to Organic Nest. Organic Nest is not responsible for customer’s color choice.


Pacific Rim Delivery Options

UPS FREE
STANDARD CURBSIDE DELIVERY  FREE
Curbside delivery means the items will be dropped off at the curb. Trucker will take item off the gate on drop item it the curb. Item will not be taken any further unless a higher level of service is purchased.


FIRST THRESHOLD DELIVERY

First threshold shipping includes delivery to either the garage or right inside the front
door. If the order includes heavy items, they will not be able to take them up any steps because there is usually only one driver and they are moving the items on a hand truck.
White Glove Shipping

This service can include delivery into the home, and or removing packaging material.
There is a significant extra cost involved and I need to have the details about the delivery
path, such as any stairs or other things that might impact the delivery.


PREMIUM WHITE GLOVE AND TURN KEY DELIVERY

This delivery includes the services of White glove plus assembly of the product. It adds a
significant extra cost to the delivery. Debris removal will incur an extra cost.

Customers are responsible for measuring the space, hallway, doorways to make sure that the Furniture, Mattress and or Foundation can fit through these spaces so that they can be placed accordingly. Organic Nest will not except returns due to this issue and no refund will be given. 

 

Refusing Shipment

If for any reason other then contact me in regards to damaged merchandise, you refuse a shipment, we do not offer any credits or reimbursements, as stated above we do not except cancellations, which applies to customer’s refusal of delivery of mattresses, furniture, monogrammed items or bedding orders.

Organic Nest does our best to offer you an accurate shipping time frame for your item, however, stock varies all day long, we are not responsible for this change and will email you as quickly as we can to make you aware of the situation. Shipping time frames may change due to circumstances out of our control, examples, item could be out of stock, a supplier may commit to a specific time frame and due to issues that may occur, inclement weather for example their time frame may change, we are not responsible for this change.  We will contact you to discuss the new shipping time frame.


Customer’s responsibilities upon receipt of shipment
Please read customer’s responsibilities carefully.

Upon delivery, customer is required to inspect; Mattresses, Mattress Sets, Furniture, Furniture accessories, Cribs Nursery Sets and Bedding for damages, defects, missing product amounts or parts, including inspecting all boxed items. If there is damages or defects please contact me immediately. I cannot be responsible for boxes that are not opened, concealed damage claims are impossible to replace if the consignee (you) have possession of the merchandise but wait to open the box. If a problem is found,  hold on to all packaging materials.

Contact me immediately (1-908-204-1988) if your USPS, UPS Box or Trucker delivered item are damaged. Very important; please note on the delivery form any damage of the box and or trucker delivered item you have received. This is the only way we have to hold the delivery company responsible for the damage and the ease of replacement for your damaged item. Note on the drivers delivery ticket any signs of damages, defects or incorrect quantity.


Monogrammed items

All monogrammed items are a final sale.

Custom Furniture, Furniture accessories, Toppers and Bedding

All custom size measurements must be submitted by the customer. Customer is required to submit measurements in the Special Message Box at check out on our website or if order is placed via email, enter measurements in the email. Organic Nest is not responsible for measurements submitted by customer. Custom orders will be made as close to measurements submitted as possible.

Crib Mattresses

All Crib Mattresses are made to order and are therefore a final sale.
All Crib Mattresses meet all safety regulations for CPSC guidelines. Crib mattresses fit standard size cribs with a inside measurement of 28x52”.
Cocoa Butter Bars
With summer time and/ or hot temperature comes the challenge of shipping our natural formalized body bars. Other products contain chemicals to stabilize products, our products do not contain any of these ingredients. Therefore, please be aware that in hot temperatures body bars may melt and Organic Nest cannot be responsible.

Product Description

We do our best to create accurate descriptions of products and services, if you have any additional questions about my products please contact me as I do not accept this as a reason for wanting to return an item. Organic Nest is not responsible for the color of any item due to the variations of all computer screens. Colors are approximate representations due to the fact that computer screens may portray distorted colors.

Properties of Wool Fill

Form the heat and weight of your head and body, wool fill items will compress 30-40% overtime.

Properties of Cotton Fill

Form the heat and weight of your head, cotton fill items will compress very quickly, up to 70%-80%.

Pricing

Organic Nest reserve the right to refuse, cancel or limit any order placed due to certain circumstances, such as if  purchase has been miss-priced.

Refusal to Ship purchase

Organic Nest reserve the right to refuse, cancel or limit any order placed due to certain circumstances. Such as, if a product you purchased is out of stock or no longer available.

Charge Payments

Organic Nest's name will appear on your charge card statement.

Phone Orders


All Organic Nest’s policies and terms are applicable and is confirmed by the following statement, “I understand that my payment confirms I accept Organic Nest's policies and procedures”.

Emailed Orders

All Organic Nest’s policies and terms are applicable and is confirmed by the following statement, “I understand that my payment confirms I accept Organic Nest's policies and procedures”.

Many thanks for your order and support of sustainable living products.

 


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