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Organic Nest Policies & Terms

I understand that my payment confirms I agree with Organic Nest Policies and Terms.


In stock items

For “In-Stock Items” all Packages will ship USPS (United States Postal Service) by FIRST CLASS within 3-7 business days. 


This does not apply to Special order items, Mattresses, Foundations, Furniture and Monogrammed items, as these are Special-Order items.

Cancellation Policy

Within the first 12-hour period after purchase, the following policies apply; No cancellation fee will be charged if the order is cancelled by 5:00 EST on the same day the order was placed.  Past this time and date a 10% cancellation fee will be deducted from the refund. After 12 –hour period, NO CANCELLATIONS WILL BE ACCEPTED on “mattresses”, “foundations”, “furniture”, “monogrammed”, “special-order items”, “adult and baby bedding”  items.  You may email us you request, as store hours vary. All bedding, mattress orders for adults, children and baby or any orders with “multi-items” of the same type are deemed a final sale.


Returns

We do not except returns on Furniture, Mattresses , Foundations, Bedding (including pillows), Multiple Qty Orders, Special Ordered and Custom Orders, Monogrammed items, Body Care or Sale items. As they are deemed a Final sale. Unless item has been deemed defective at time of delivery.


If item is returnable, shipping costs are the customer’s responsibility. Items that can be returned or exchanged must be received within 10-days of the purchase date. We do not reimburse return shipping costs.


All returns and exchanges must be unused, unwashed and undamaged and in their original packaging and accompanied with the original copy of the sales receipt. Contact us at: (t) 1-908-204-1988 and a Customer Service Representative will assign a (RA) return authorization tag number. Please note, NO returns or exchanges will be accepted without a Return Authorization tag number. 


Mattress Policy

All Mattresses and Foundations are custom made to order and are therefore a Final Sale.


Old Mattress Disposal -Customers responsibility

We do NOT disposal of old mattresses. Truckers will not take the responsibility of putting an old mattress which could be infested with bed bugs onto a truck with new mattresses, therefore taking the chance that the new mattresses could be infested with those bed bugs. I agree, don’t you. Therefore, it is the customer’s responsibility for the disposal of their old mattress and foundations.


Mattress Delivery Fees and Options, including Foundations

View Shipping fees and options in Mattress section on website.

All Royal Pedic Mattress Sets -Free Turnkey Delivery Service.


We ship to the United States (adjoining 48 Contiguous United States). International shipping is available, please contact us for details.


All Mattress deliveries to rural and city locations may incur an additional “delivery” fee.  

We do our best to offer you an accurate shipping time frames.However, shipping time frames may change due to circumstances out of our control, example, a supplier may commit to a specific time frame and due to issues that may occur, their time frame my change or bad weather conditions may also change delivery time frames. We ask for your patience and understanding as we cannot be responsible for changes, we will contact you as quickly as possible to make you aware of any changes to the delivery schedule.


Topper Policy

View Topper delivery fees in our Topper Sections.

Final sale.


Furniture: Jr Woodworking Custom Non Toxic Satin Paint color choice


Customer may choose any color from current Benjamin Moore color palette. Customer accepts responsibility for submitting color choice to Organic Nest. Organic Nest is not responsible for customer’s color choice.



Furniture, Cribs and Beds Shipping

All final sales.


Pacific Rim Delivery Options


UPS and Trucker Curbside Delivery- Free Delivery.


UPS-  FREE
All Beds to Queen Size 
Nightstands, Under Bed Drawers, Guardrails, Nightstands, Mirrors and Replacement Slats


STANDARD CURBSIDE SHIPPING- FREE
Curbside delivery means the items will be dropped off at the curb. They will not take it
any further unless a higher level of service is purchased.

King Size Beds 
Dressers
Wardrobe
Writing Desk
Hutch


Additional Delivery Options

The following delivery options  are available for an additional charge. Please contact me for the charge to your zip code.


First Threshold Shipping


First threshold shipping includes delivery to either the garage or right inside the front
door. If the order includes heavy items, they will not be able to take them up any steps because there is usually only one driver and they are moving the items on a hand truck.

White Glove Shipping


This service can include delivery into the home, and or removing packaging material.
There is a significant extra cost involved and I need to have the details about the delivery
path, such as any stairs or other things that might impact the delivery.


Premium White Glove Shipping


This includes the services of White glove plus assembly of the product. It adds a
significant extra cost to the delivery


 

Refusing Shipment

If for any reason other then calling us in regard to damaged merchandise, you refuses a shipment, we do not offer any credits or reimbursements, as stated above we do not except cancellations, which applies to customer’s refusal of delivery of mattresses,  furniture, monogrammed items or bedding orders. 


Organic Nest does our best to offer you an accurate shipping time frame for your item, however, stock changes all day long, we are not responsible for this change and will email you as quickly as we can to make you aware of the situation. Shipping time frames may change due to circumstances out of our control, examples, item could be out of stock, a supplier may commit to a specific time frame and due to issues that may occur, inclement weather for example their time frame may change, we are not responsible for this change.  We will contact you to discuss the new shipping time frame.



Customer’s responsibilities upon receipt of shipment

Customer’s responsibilities upon receipt of delivery:

Customer must inspect mattress, furniture, crib and furniture accessories deliveries for damages or defects or for missing product amounts, including inspecting all boxed items. If there is a damage, defect or incorrect quantity please contact within 1 to 2 days. I cannot be responsible for boxes that are not opened with 1 to 2 days after delivery. Concealed damage claims are impossible after the consignee (you) has had possession of the merchandise after this time. Hold all damaged goods and their packaging materials.

Contact me immediately (1-908-204-1988) if your UPS Box or Trucker delivered item is damaged. Very important; please note on the delivery form any damage of the box and or item you have received. This is the only way we have to hold the delivery company responsible for the damage and the ease of replacement for your damaged item. Please note on the drivers delivery ticket any signs of damages, defects or incorrect quantity.


Turn-Key and Premium White Glove Delivery Service- Customers are responsible for measuring the space, hallway, doorways to make sure that the Furniture, Mattress and or Foundation can fit through these spaces so that they can be placed accordingly. Organic Nest will not except returns due to this issue and no refund will be given. 


Monogrammed item policy

All monogrammed items are a final sale.


Custom Bedding

All custom size measurements for bedding must be submitted by the customer. Customer is required to submit measurements in the Special Message Box at check out on our website or by email. Organic Nest is not responsible for measurements submitted to us by customer, measurements are made as close to sizes submitted as possible.


Crib Mattresses

All Crib Mattresses are made to order and are therefore a final sale.

All Crib Mattresses meet all safety regulations for CPSC guidelines. Crib mattresses fit standard size cribs with a inside measurement of 28x52”.

Cocoa Butter Bars

With summer time and/ or hot temperature comes the challenge of shipping our natural formalized body bars. Other products contain chemicals to stabilize products, our products do not contain any of these ingredients. Please be aware that in hot temperatures body bars may melt and Organic Nest cannot be responsible.


Product Description

We do our best to create accurate descriptions of products and services, if you have any additional questions about our products please contact us  as we do not accept this as a reason for any return. Organic Nest is not responsible for the color of any item due to the variations of all computer screens. Colors are approximate representations due to the fact that computer screens may portray distorted colors.


Properties of  Wool Materials

Form the heat and weight of your head and body, wool fill items will compress 30-40% overtime, cotton fill will compress very quickly.


Pricing

Organic Nest reserve the right to refuse, cancel or limit any order placed due to certain circumstances. If a product you purchased is out of stock or product you  purchased has been mis-priced or due to certain circumstances



Charge Payments

Organic Nest's name will appear on your charge card statement.



Phone in Orders

All Organic Nest’s policies and procedures are applicable. Customer’s payment confirms “I understand that my payment confirms I accept Organic Nest's policies and procedures.



Emailed Orders

We require that you email us back the following statement along with your full name entered on your email,


“I understand that my payment confirms I accept Organic Nest’s Policies and Procedures”, (enter your full name). The Policies and Procedures will be attached to your emailed order.


Thank you, I appreciate your order.


 


Policies & Terms

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